Withdrawal Form

Right of Withdrawal

Consumers have a fourteen-day right of withdrawal when concluding a distance contract. A consumer is any natural person who concludes the contract for a purpose that can predominantly be attributed neither to their commercial nor to their self-employed professional activity (Section 13 of the German Civil Code (BGB)). A distance contract exists if the contract is concluded exclusively by means of distance communication - in particular by letter, telephone, email or fax - or via the internet.

Exclusion of the Right of Withdrawal

However, the right of withdrawal does not exist, in particular, for the following contracts:

Contracts for the delivery of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive, or that are clearly tailored to the personal needs of the consumer,
Contracts for the delivery of goods that can spoil quickly (in particular flowers) or whose expiry date would be exceeded quickly,
Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery,
Contracts for the delivery of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery.

Anrede*

Vorname*

Name*

Thema*

Deine E-Mail Adresse*

Deine Nachricht*

Bestellnummer*

Bestelldatum

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Privacy*

By selecting continue you confirm that you have read our data protection information and accepted our general terms and conditions.

Cancellation Policy

Consumers have the right to withdraw from the contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the goods. If the contract concerns several goods that you ordered as part of a single order and that are delivered separately, the withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the last item.

To exercise your right of withdrawal, you must inform us,

Fleurop AG,
Lindenstr. 3-4
12207 Berlin

Email: info@maison-valerion.com,

of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You can use the enclosed model withdrawal form for this purpose, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient that you send the notification of your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we must reimburse all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees because of this reimbursement.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for examining their condition, properties and functioning.